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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Associate Manager, Total Rewards (Remote)

Job Code: 24285

Job Location: Remote Opportunity within United States

Job Schedule: 9/80 Regular Schedule

Job Description:

Reporting to the Director, People Operations, the Associate Manager, PeopleOperations is a team leader that supports cross-functional HR transactions, process efficiency and execution, employee experiences, and interactions with HR at L3Harris Technologies. This individual is responsible for a team of PeopleOperations Senior Associates, driving day-to-day HR operations, employee inquiry management, and knowledge creation and maintenance to support our mission to attract, engage, retain, and develop a talented workforce and enable them to achieve our customer missions and drive improvements for all stakeholders – customers, shareholders and employees.

Essential Functions:

• Lead and inspire a team of PeopleOperations Senior Associates to provide best-in-class HR customer service to employees of L3Harris Technologies, focusing on Talent & Learning.
• Partner with leadership to develop and implement efficiencies to support HR Talent & Learning strategies and align with business goals and drive organizational performance.
• Support administration of talent management and enablement processes, including workforce planning, talent learning and development, performance management, engagement, and talent acquisition as needed.
• Build, develop, and maintain standard operating procedures and documentation to ensure efficient and effective daily operations and training for the L3Harris Technologies PeopleOperations team.
• Act as point of contact for complex inquiry/case escalations by taking the lead on tickets that cannot be answered with existing knowledge base articles or company resources.
• Work directly with subject matter experts in HR and Non-HR COEs to ensure successful resolution of escalated employee inquiries.
• Partner with HR Service Excellence team to suggest, prioritize, and test enhancements to HR ServiceNow including the employee portal, Knowledge Base, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards.
• Support processes and development of HR ServiceNow case tools including the employee portal, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards.
• Lead or assist with leading PeopleOperations special projects, focusing on continuous improvements and operational efficiencies.

Qualifications:

• Bachelor's Degree and minimum 6 years of prior experience. Graduate Degree and a minimum of 4 years prior experience. In lieu of a degree, minimum of 10 years of prior related experience.
• Five (5) years of HR generalist or specialist experience with a focus on or passion for HR systems, data integrity, HR transactions, and employee/customer experience.

Preferred Additional Skills:

• Two (2+) years of people leadership experience is a plus.
• Experience in project management, change management, and/or continuous improvement.
• Experience in and working knowledge of a case management system, ServiceNow is a plus.
• Experience in and working knowledge of HRIS/HCM system, PeopleSoft is a plus.
• Experience with collaboration and communication tools (Teams, PowerPoint, Excel, etc.)
• Strong communicator that can synthesize multiple sources of information to create clear, succinct responses.
• Proven ability in navigating and handling sensitive/confidential HR/employee interactions and data.

In compliance with pay transparency requirements, the salary range for this role is $71,500 - $132,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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