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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Desktop Support Technician

Job Code: 26090

Job Location: Northampton, MA

Job Schedule:  9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

• Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope
• Manage the inventory of software and hardware materials
• Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library
• Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
• Work with vendors when necessary to resolve technical problems with hardware and software
• Work with Network, Server, and Applications Administrators to diagnose and resolve issues
• Support management of network closets and server rooms with service framework providers within scope
• Work with all IT Dept.’s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
• Evaluate, recommend, and perform upgrades to computer systems and applications to ensure optimum efficiency
• Effectively diagnose and resolve unique, non-recurring problems with limited supervision
• Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA’s and metrics data to ensure customer service and customer satisfaction
• Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
• Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
• Ensure consistent and appropriate communication with end users, BRM’s, and Site-level Leadership for IT operations, service inquires and issues
• Support unclassified IT services within scope

Qualifications:

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/associates degree with a minimum of 4 years of prior related experience.

Preferred Additional Skills:

• Bachelor's Degree and/or A+ Security+ Network+/Microsoft certifications are a plus
• Active Secret security clearance or the ability to obtain one
• Must be detail-oriented, accurate and well organized
• Excellent oral and written communication skills, interpersonal and organizational are required
• Ability to work independently and efficiently to meet deadlines and established response times is essential
• Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
• Must be able to remain flexible with changes in priorities for various task and project assignments

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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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