Step Forward With Us

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Sr. Specialist, Customer Relationship Management

Job Code: 28285

Job Location: Melbourne, FL 

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

We are seeking a highly skilled and detail-oriented IT Business Analyst, Global Trade to join our dynamic team. The successful candidate will play a critical role in analyzing, designing, and implementing IT solutions that support global trade operations. This position requires a strong understanding of global trade processes, IT systems, and the ability to collaborate with cross-functional teams to ensure the successful delivery of technology solutions that align with business objectives.

Essential Functions:

• Collaborate with global trade teams, IT teams, and external partners to gather and document business requirements.
• Analyze current processes and systems to identify gaps and opportunities for improvement.
• Translate business needs into functional and technical specifications.
• Design IT solutions to support global trade operations, including customs compliance, import/export processes, and trade finance.
• Ensure solutions align with business goals, regulatory requirements, and industry best practices.
• Assist in the planning, execution, and delivery of IT projects related to global trade.
• Work closely with project managers to ensure projects are delivered on time, within scope, and within budget.
• Act as a liaison between business stakeholders and technical teams to ensure clear communication and alignment.
• Facilitate workshops, meetings, and discussions to gather input and validate solutions.
• Ensure IT solutions comply with international trade regulations and standards.
• Identify potential risks and work with teams to develop mitigation strategies.
• Develop and execute test plans to ensure IT solutions meet business requirements and quality standards.
• Support user acceptance testing (UAT) and resolve issues as needed.
• Identify opportunities for process optimization and automation to enhance efficiency and effectiveness.
• Stay updated on industry trends and emerging technologies to recommend innovative solutions.
• Create detailed documentation, including business requirements, process flows, and user guides.
• Provide regular updates to stakeholders and senior management on project status, risks, and issues.

Qualifications:

• Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
• Minimum 5–7 years of experience in Business Analyst, preferably in global trade or supply chain operations.

Preferred Additional Skills:

• Experience working with ERP systems and global trade management software.
• Proficiency in business analysis tools and methodologies.
• Familiarity with global trade systems such as Descartes OCR EASE or similar platforms.
• Knowledge of data analysis, reporting tools, and process modeling.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to translate technical concepts into business terms.
• Proven ability to work collaboratively with cross-functional teams and stakeholders.
• Understanding of international trade regulations, customs compliance, and import/export processes.
• PMP, CBAP, ITIL, or other relevant certifications are a plus.
• Familiarity with trade finance, supply chain operations, and logistics processes.
• Experience with data integration, APIs, and system interfaces.
• Knowledge of automation tools and technologies.

#LI-NR1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.