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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Enterprise Metrics & Maintenance Lead/Business Intelligence Analyst 

Job Code: 30226

Job Location: Melbourne, FL

Job Description:

The Enterprise Operations Center is seeking a highly skilled and motivated Data Analyst Lead to join our team. The successful candidate will be responsible for reviewing, analyzing, and correcting monthly Service Level Agreement (SLA) data for several programs to ensure accuracy and compliance. This role involves leading customer meetings to discuss SLA reports, negotiating final acceptance, and leveraging data analysis for continuous improvement initiatives. This position provides direct leadership, management, and direction to the metrics and maintenance team.

Responsibilities:

• Collect and interpret data for program metrics (SLAs) and KPIs.
• Prepare monthly SLA reporting data and ensure accuracy by checking for discrepancies.
• Validate the integrity of SLA reports before sharing them with stakeholders.
• Present SLA findings, address concerns, and negotiate report acceptance with customers.
• Use advanced data analysis to enhance data analysis methods.
• Identify data patterns and communicate insights to stakeholders.
• Produce detailed reports on Network Operations Center (NOC) operations, telecommunications performance, and SLAs.
• Collaborate with cross-functional teams on data-driven strategies.
• Build strong customer relationships and ensure satisfaction with SLA outcomes.
• Mentor junior analysts and foster a culture of learning.
• Keep up with industry trends in data analysis methodologies.
• Oversee change coordination for efficient maintenance activities.
• Manage the Metrics and Maintenance team to meet My Florida Network-2 (MFN-2) SLAs and contracts.
• Address process deficiencies and lead improvement initiatives, including automation.
• Update or establish new data collection and analysis processes.

Qualifications:

• Requires practical knowledge of job area. Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
• Proven experience with Excel, Tableau, or Power BI.

Preferred Additional Skills:

• Strong communication and interpersonal skills.
• Ability to handle direct customer engagement and high-pressure situations.
• Knowledge of and experience generating program reporting packages.
• Familiarity with telecommunications, network monitoring, and performance management tools.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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