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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: FTI TDM Supervisor

Job Code: 26027

Job Location: Melbourne, FL

Job Description:

L3Harris is looking for a NOCC Supervisor who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America.The NOCC Supervisor will be responsible for managing a 24 x 7 x 365 NOCC providing network managed services to the FAA.This position provides direct leadership, management, and direction to a team of Network Control Technicians and Specialists. 

Job Description:

• Supervision and oversight on a team of NOCC Operators with responsibility to ensure service restoration efforts comply with program Service Level Agreement (SLA) Service Availability, and Mean Time to Restore (MTTR) objectives.
• Escalating and communicating at a high level with customers and varying levels of program management.
• Serves as the lead on major network outage restoration efforts.
• Develop and report on metrics for the performance of the NOCC and individual NOCC employees.
• This position is part of an onsite 24x7x365 NOCC environment with mandatory shift rotations as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
• This position also requires the candidate to perform Group Lead (GL) duties managing a team of 5 or more individuals. GL duties include employee performance management, career growth, Information sharing, conducting team meetings and individual 1 on 1s, and being available and approachable to direct reports.

Qualifications:

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• 4 years’ experience working in a fast paced, 24x7 Network Operations Center environment.
• 4 years’ experience with FAA TDM service types, service classes and corresponding SLA requirements.

Preferred Additional Skills:

• Knowledge and understanding of the FAA’s National Airspace System, telecommunications technologies implemented in the FTI network along with operations and maintenance policies and procedures.
• Demonstrated communication and interpersonal skills.
• Comfortable in face-to-face customer engagements and high-pressure situations.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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