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L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead, Technical Support Engineering

Job Code: 28249

Job Location: Fort Meade, Maryland

Job Description:

The Lead Technical Support Engineer is the contracted Telecommunication Subject Matter Expert (TCSME) at a given United States Space Force (USSF) 53 Special Operations (53SOPS) detachment’s Wideband Satellite Communications (SATCOM) Operations Center (WSOC). The TCSME provides SATCOM transmissions control and operations technical support and analysis services, along with and technical assistance as needed to operations personnel to analyze SATCOM transmissions. The TCSME also is a leadership position for on-site contractors with responsibilities that include, but are not limited to, task scheduling and technical training for on-site System Administrators.

This position will be based at the USSF 53SOPS Detachment 2 WSOC in Fort Meade, Maryland.

Essential Functions: 

The Technical Support Engineer Lead (TCSME) duties include but are not limited to:

• Performs analysis and support of Operating Systems, application software, database applications, and network protocols.
• Assesses configurations and link performance for SATCOM accesses.
• Schedules password updates and supervises safe inventories performed by system administrators.
• Catalogs anomalies with the approved Maintenance Management Information System (MMIS)
• Coordinates with WSOMS sites for the scheduling of software upgrades and releases and confirms patches and fixes have been applied and implemented correctly.
• Recommends and implements engineering design changes required to adapt technical requirements.
• Performs on-site customer training to include interface with technical representatives.  Schedules, performs, and supervises On-the-Job Training (OJT) and informal training support for the uniformed operator as requested by the customer.
• Performs daily review of audit, security, and application logs and identifies problem areas or trends, takes the proper action to remedy and generates required reports.
• Maintains firewall rule sets and related parameters, intrusion detection systems, reviews audit logs, and takes required corrective action when an intrusion is detected.
• Following reconfiguration, analyzes satellite and network performance to confirm the effectiveness of the reconfiguration and identify anomalies.
• Analyzes DSCS and WGS network configurations and link performance.
• Provides administration support to site SIPRNet and NIPRNet.

Qualifications:

• Must have an Active SECRET security clearance, and the ability to obtain a TOP SECRET security clearance
• Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience. Prior relevant experience should consist of the following:
  • Minimum of 4 years of Military SATCOM experience, including experience with satellite transmission control and the ability to analyze SATCOM transmissions, accesses and link performance.
  • Minimum of 4 years of experience working in a WSOC.
  • Experience in computer-based satellite network control systems and IT, the use of IT tools for managing and troubleshooting complex computer networks, and management of WSOMS computer networks with skills particular to the administration of a Windows and AD domain environment.

Preferred Additional Skills:

• Active TOP SECRET security Clearance
• Ability to work in a dynamic, fast paced, team-oriented environment
• Strong skill set with Microsoft Office software applications.
• Working knowledge of Risk Management Framework (RMF) and cybersecurity requirements
• Previous experience supporting DoD/government customers

In compliance with pay transparency requirements, the salary range for this role is $98,500 - $182,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this requisition is anticipated to close November 2nd.

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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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