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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Associate, IT Customer Service

Job Code: 26390

Job Location: Anaheim, CA move to Yorba Linda, CA

Schedule: 4/10

About L3Harris Technologies: 

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

Job Description:

During its 120-year history, L3Harris has transformed communications and information technology. L3Harris is a proven leader in tactical communications, geospatial systems and services, air traffic management, environmental solutions, avionics and electronic warfare, and space and intelligence. From ocean to orbit and everywhere in between, we provide mission-critical solutions to connect, inform and protect the world.

On the L3Harris team, your job is to secure the world. We don't work here just for the advanced technology and equipment: we work here because we know what - and who - we're protecting! From families to the intelligence community, and from our climate to our men and women in uniform - we're making the world a safer place!

Perform system administration and helpdesk type tasks under the supervision of a manager and senior engineers. The work includes installation, upgrades, repair and maintenance of disconnected Local Area Networks (LANs) and networked resources attached to a Campus Area Network (CAN), servers, desktop and laptop PCs, support for network backup systems, configuration support for user applications, troubleshooting and/or debugging network-related problems, inventory management and maintenance of the network's authorization infrastructure.

Essential Functions:

·Perform system administration and helpdesk type tasks under the supervision of a manager and senior managers.

·Assist users with account creation, accessing and using IT systems.

·Configuration Support for user accounts and applications.

·Maintain accurate inventory of all IT hardware and software.

·Track and route problems and requests and document resolutions.

·Provide professional end-user support via telephone, email or web.

·Apply OS Installations and updates, patches, and configuration changes.

·Oversee Implementation of desktop configuration management at the help desk level.

·Provide technical support and guidance to users and other team members.

·Ensure compliance with internal policies and regulatory standards.

·Manage Help Desk tickets in a timely manner.

·Using On-Site ticketing systems for track jobs and resolutions.

Qualifications:

·High School diploma, GED, or equivalent

·Certifications such as CompTIA A+ are highly desirable.

·Comfortable providing technical assistance and fixing issues that arise

·Excellent problem-solving and communication skills.

·Ability to work independently and as part of a team.

Customer-oriented attitude.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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