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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Field Service Training Representative (Level D)

Reference #35436

Waterdown, Ontario

About the Role

The Field Service Representative role is a dynamic, technically demanding position responsible for supporting advanced L3Harris WESCAM electro-optical systems in operational environments. Professionals in this role serve as the primary on-site technical experts, ensuring the reliable installation, operation, maintenance, and repair of sophisticated imaging and surveillance equipment. The position requires a strong blend of technical expertise, adaptability, and problem-solving ability, as systems may be deployed in diverse field conditions and integrated into complex platforms.

Primary Responsibilities 

Field Service and Technical Support

• Perform technical repairs to restore system functionality and operational readiness.
• Serve as a liaison between operational users and engineering/support teams.
• Support testing, validation, and verification of updated or repaired systems.
• Respond rapidly to technical issues to minimize system downtime in mission-critical operations.
• Operate independently in field environments while maintaining high technical and safety standards.
• Troubleshoot complex system issues in the field, escalating to Engineering or Early Field Failure Analysis (EFFA) teams when required.
• Provide timely and professional customer support via phone, remote access, and onsite visits.
• Accurately document repairs, service actions, and technical findings in ERP and support systems.
• Contribute field experience feedback to improve service processes, training content, and technical documentation.
• Provide after-hours on-call support on a scheduled basis and respond flexibly to short-notice travel or customer needs.
• Support any other business priorities as required by Technical Support Management.

• Assignments may include technical upgrades to customer-owned WESCAM systems and may require working with Systems Engineering.
• Maintain currency and skills in troubleshooting techniques for WESCAM products, Optics optical subassemblies or systems specialty a strong asset.
• Interface with WESCAM customers, directly or on the phone, while projecting a positive image of WESCAM that will meet our customers’ highest expectations for service and support of their WESCAM equipment.
• Flexibility to support customers outside of normal office hours and at short notice to support business needs.
• Up to approximately 60% travel domestically or international locations

Required Capabilities 

• Ability to manage complex projects or processes with general oversight.
• Excellent communicator within and outside of own function to gain cooperation on operational processes, practices, and procedures. 
• Strong organizational skills.  Detail oriented; and problem-solving skills.
• Ability to work both independently and within a Team environment.
• Technical background (preferably maintenance oriented), in electronics, electro-mechanical, electro-optical and video technology
• Extensive experience working with integrated systems in an engineering\maintenance capacity
• Must be able to travel extensively to US, and overseas
• Excellent customer service, and customer care skills. 
• Ability to read and interpret Mechanical drawings, Electrical schematics, manuals and procedures.
• Good IT skills, experienced with Microsoft Office software, and other software tools. 
• Familiar with ITAR and controlled goods regulations.
• Ability to obtain and hold the required L3Harris and customer security clearances

Desired Education and Experiences 

• Requires proficient knowledge of job area.
• Skilled troubleshooting experience with electronics, optical, and mechanical systems.  Ability to troubleshoot system faults to the component level and the ability to work with Quality, and Mechanical/Systems Engineering to take corrective action.
• May have practical knowledge of project management.
• Bachelor’s Degree and minimum 4 years of prior relevant experience.
  • Graduate Degree and a minimum of 2 years of prior related experience.
  • In lieu of a degree, minimum of 8 years of prior related experience.
• A professional Trainer’s certificate or equivalent experience is an asset.
• Familiarity with Government training standards, training related MIL-STDs, and UK-MoD Government specifications is desirable
• Experience in developing technical training courses
• Familiarity of E-Learning principles and technologies
• Multi-lingual is an asset
• Systems integration experience in an aerospace/ land/ maritime vehicle industry is an asset

*This posting is for a current vacancy.  In the province of Ontario, Canada, the salary range for this position will be $72,000-122,000

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At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.

L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.