Job Title: Senior Associate, Field Engineer

Job Code: 21401

Job Location: Rochester, NY

Job Schedule: 9/80 work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The official title of this position is Field Engineer. Field engineers are responsible for the on-site installation, integration, testing, and support of tactical communications systems. The role requires a combination of technical expertise, attention to detail, and customer service skills to ensure that all equipment is installed and functioning according to its design and customer requirements. Additionally, field engineers will also perform high level technical support and field maintenance tasks requiring a basic understanding of component level maintenance and ESD fundamentals.  L3Harris Field Engineers are highly motivated employees who frequently travel the world working with a litany of radio products. These employees establish relationships with military and civilian customers and work to ensure their equipment fits both their form and function needs. A field engineer will arrive on a location with tools in hand ready to install L3Harris products into a wide variety of military tactical vehicles, ships, boats, or buildings. The Field engineer is experienced with the equipment but has the capability to reach back to the engineering teams and program manager to determine field fixes to meet customer needs.

Essential Functions:

• Install, configure, and test tactical communication systems at customer sites or in field environments.
• Integrate L3Harris products into existing customer infrastructure according to the capabilities of our products.
• Provide hands-on training to end-users on the general operations and maintenance of equipment.
• Troubleshoot and resolve any issues that arise during the installation and post-installation phase.
• Collaborate with Engineering and Program Managers to provide valuable feedback on equipment that can lead to product improvements.
• Help drive sales opportunities by identifying capabilities gaps in customer setups.
• Maintain accurate and detailed documentation of installation processes, system configurations, maintenance logs, and customer interactions.
• Ensure compliance of all safety protocols and company policies while performing field service tasks.
• Candidates are required to obtain and maintain a U.S. DOD secret security clearance, which includes U.S. citizenship as a prerequisite.
• Willingness to travel approximately 50% to both U.S. based customer locations and foreign nations that utilize L3Harris products. (locations deemed dangerous by the U.S. State department will be strictly voluntary)

Qualifications:

• Bachelor’s Degree and minimum 2 years of prior relevant Field Engineer experience. Graduate Degree and a minimum of 0-2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional Skills:

• A firm understanding of radio frequency (RF) fundamentals.
• Experience operating L3Harris radios.
• Experience with satellite receiver dishes.
• Fiber optic certification.
• Basic computer networking fundamentals.
• Ability to lift and carry heavy equipment.
• Comfortable working at heights or in confined spaces if necessary.
• Ability to obtain both U.S. and international driver’s license.
• Experience installing cabling/wiring and electronics; or a technical certification/degree in a relevant industry.
• Candidate should have experience working with electrical components and their intricacies.
• Familiarity with a wide variety of hand tools and their appropriate usage.
• Excellent problem-solving skills and a troubleshooting mindset to diagnose complex technical issues.
• Exceptional communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to work both independently and in a team environment.
• Ability to read and interpret technical drawings and documentation

Job Title: Senior Associate, Field Engineer

Job Code: 21401

Job Location: Rochester, NY

Job Schedule: 9/80 work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The official title of this position is Field Engineer. Field engineers are responsible for the on-site installation, integration, testing, and support of tactical communications systems. The role requires a combination of technical expertise, attention to detail, and customer service skills to ensure that all equipment is installed and functioning according to its design and customer requirements. Additionally, field engineers will also perform high level technical support and field maintenance tasks requiring a basic understanding of component level maintenance and ESD fundamentals.  L3Harris Field Engineers are highly motivated employees who frequently travel the world working with a litany of radio products. These employees establish relationships with military and civilian customers and work to ensure their equipment fits both their form and function needs. A field engineer will arrive on a location with tools in hand ready to install L3Harris products into a wide variety of military tactical vehicles, ships, boats, or buildings. The Field engineer is experienced with the equipment but has the capability to reach back to the engineering teams and program manager to determine field fixes to meet customer needs.

Essential Functions:

• Install, configure, and test tactical communication systems at customer sites or in field environments.
• Integrate L3Harris products into existing customer infrastructure according to the capabilities of our products.
• Provide hands-on training to end-users on the general operations and maintenance of equipment.
• Troubleshoot and resolve any issues that arise during the installation and post-installation phase.
• Collaborate with Engineering and Program Managers to provide valuable feedback on equipment that can lead to product improvements.
• Help drive sales opportunities by identifying capabilities gaps in customer setups.
• Maintain accurate and detailed documentation of installation processes, system configurations, maintenance logs, and customer interactions.
• Ensure compliance of all safety protocols and company policies while performing field service tasks.
• Candidates are required to obtain and maintain a U.S. DOD secret security clearance, which includes U.S. citizenship as a prerequisite.
• Willingness to travel approximately 50% to both U.S. based customer locations and foreign nations that utilize L3Harris products. (locations deemed dangerous by the U.S. State department will be strictly voluntary)

Qualifications:

• Bachelor’s Degree and minimum 2 years of prior relevant experience. Graduate Degree and a minimum of 0-2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional Skills:

• A firm understanding of radio frequency (RF) fundamentals.
• Experience operating L3Harris radios.
• Experience with satellite receiver dishes.
• Fiber optic certification.
• Basic computer networking fundamentals.
• Ability to lift and carry heavy equipment.
• Comfortable working at heights or in confined spaces if necessary.
• Ability to obtain both U.S. and international driver’s license.
• Experience installing cabling/wiring and electronics; or a technical certification/degree in a relevant industry.
• Candidate should have experience working with electrical components and their intricacies.
• Familiarity with a wide variety of hand tools and their appropriate usage.
• Excellent problem-solving skills and a troubleshooting mindset to diagnose complex technical issues.
• Exceptional communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to work both independently and in a team environment.
• Ability to read and interpret technical drawings and documentation.

In compliance with pay transparency requirements, the salary range for this role in New York State is $56,500 - $105,500.  This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. 

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