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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Sr. Associate, IT Customer Services

Job Code: 23974

Job Location: Palm Bay, FL

Job Schedule: 9/80; Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off 

Job Description:

The Enterprise IT Customer Services Representative is responsible for maintaining, managing, configuring, and troubleshooting End User Desktops in secure program areas. Duties include installing, configuring, troubleshooting, and maintaining Windows Desktops (virtual or physical), as well as maintaining engineering software tools. This person must be able to communicate technical concerns and solutions to various levels of management, engineering, and security teams. Perform other IT duties as required.

Essential Functions:

• Desktop support responsible for the configuration and maintenance of Windows systems while ensuring system reliability, data integrity, and availability.
• Monitor service request queues and provide desktop system and application troubleshooting.
• Collaborate with engineering teams to understand program requirements and deliver exceptional IT services.
• Communicate technical issues and strategies to management and non-technical stakeholders in a clear and concise manner.
• Ability to support extra hours beyond normal work schedule as needed.

• Frequently moves equipment weighing up to 35 pounds across campus for various needs. 

• Willing to submit to a CI Polygraph if required.

Qualifications:

• Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
• Active Top Secret/SCI
• 1 year of experience with working with Windows Desktops.
• Security+ CE or any DoD 8570 IAT Level II or higher approved certification.

Preferred Additional Skills

• Knowledge of Windows operating systems, networking protocols, and security best practices.     
• Experience with Wyse Management Suite.
• Experience with Active Directory and user management.
• Knowledge of basic networking concepts and working principles.
• Experience supporting Red Hat Linux.
• Experience managing systems under the NIST Risk Management Framework.

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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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