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Job Title: Specialist, Systems Administration

Job Code: SAP3

Job Location: New Delhi - India

Job Schedule: 5/80

Job Description:

The System Administration Specialist is responsible for managing critical escalations and providing advanced technical support for OSS infrastructure. This role serves as a technical architect and subject matter expert, leading datacenter operations, disaster recovery planning, and complex system integrations. The ideal candidate will have deep expertise across multiple platforms including Windows, Linux, virtualization, storage, and networking, with the ability to design solutions, troubleshoot complex issues, and provide customer-facing support. This position requires strong technical leadership in planning and implementing enterprise-level infrastructure while managing vendor relationships and maintaining comprehensive technical documentation.

Essential Functions:

• Manage L3 and above escalations for OSS infrastructure, providing expert-level troubleshooting and resolution for complex technical issues
• Lead datacenter planning, design, implementation, and upgradation initiatives including hardware/software lifecycle management and server firmware upgrades
• Architect, design, and implement technical solutions for enterprise infrastructure including disaster recovery planning and execution
• Administer and troubleshoot multi-platform environments including Windows, Linux, VMware/Hyper-V virtualization, storage systems, and network infrastructure
• Manage application integrations, workflow automation, and data flow troubleshooting to ensure seamless operations
• Oversee backup planning, implementation, and management to ensure business continuity
• Utilize NMO tools, ITSM platforms, and monitoring solutions for proactive infrastructure management
• Create and maintain technical documentation including design documents, SOPs, LLD, DLD, and test cases
• Coordinate vendor management activities and OEM support relationships
• Provide direct customer-facing support for critical issue resolution and technical consultations

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field and minimum of 4 years of prior relevant experience.
• At least 3 years of hands-on experience in datacenter design, implementation, and management
• Proven expertise in Windows and Linux administration
• Strong knowledge of virtualization technologies (VMware/Hyper-V)
• Experience with storage and network administration
• Demonstrated ability in technical architecture and solution design

Preferred Additional Skills:

• Microsoft Role-Based Certifications (MCSA, MCSE, or equivalent)
• CCNA (Cisco Certified Network Associate)
• VCP (VMware Certified Professional)
• Linux Administrator Certification (RHCSA, RHCE, or equivalent)
• Datacenter/Hardware/Software certifications