Associate, Network Control (Melbourne, FL)
Melbourne, Floride
Job ID 26081L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Associate, Network Control
Job Code: 26081
Job Location:Melbourne, FL
Job Description:
Analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools
Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the network
Perform root cause analysis to determine a plan of action for restoring customer’s services
Operate across a myriad of internal L3Harris teammates and external telecommunication partners to follow-through with operational processes and improve restoration times
Facilitate coordination with our User Community, the L3Harris Corporation Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
Document Trouble Tickets and Change Requests of all related activities
Implement technical solutions to mitigate outages or performance issues
Qualifications:
Bachelor’s degree in Telecommunications Engineering, Networking, Information Technology or related field
Preferred Skills:
Experience with call center phone systems and ability to work in a fast-paced environment
Prior experience required in maintaining high service levels in a demanding customer support services environment
Cisco certifications such as CCENT, CCNA, or CCNP
ITIL v3 certification
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
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