Job Title: Specialist, MRO Business Analyst

Job Code: 19542

Job Location: Alpharetta, GA

Job Description:

Responsible for managing Maintenance Repair and Overhaul (MRO) orders and coordinating with the repair team to meet customer requirements and on-time delivery goals. Contribute to achievement of departmental goals and operating plans. Analyze processes, identifies problems, and develop recommendations to for improvement to meet customer requirements. Work closely with Customers, Manufacturing, Quality, Engineering, Program Management, Contracts, Finance, and Business Development team members.  Analyze data from multiples sources for trends and predictive conclusions, providing insight for planning and forecasting decisions.  Complete routine report outs for orders, revenue, operating income, and other performance metrics.  Participate in the development of business intelligence tools.

Essential Functions:

• Repair order management in alignment with manufacturing procedures and work instructions.
• Customer communications for sales, order management, material management, scheduling, and order fulfillment.
• Internal communication and project management for scheduling, order fulfillment, and issue resolution.
• Contract and Purchase Order management.
• MRO business analysis and reporting.
• Estimate at Completion (EAC) management, forecasting, and estimating.
• Export control for international business.

Qualifications:

• Bachelor’s Degree and minimum 4 years of prior relevant experience, or Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related business analyst experience.
• Broad knowledge of customer service, order management, and project management in a defense contractor environment.
• Results driven, solution oriented, with growth mindset and characteristics
• Demonstrated success working in a team environment.
• Experience with ERP business systems.
• Experience with the Microsoft Suite of applications.

Preferred Additional Skills:

• Program management experience.
• Familiarity with defense contracts, statements of work, and common terms.
• Intermediate expertise with MS Excel functionality, including VLOOKUP, formulas, macro enabled workbooks, and more.
• Experience with data mining, applied analytics, and forecasting tools such as CRM, Tableau and/or Power BI, and others.
• Experience with continuous improvement, process waste elimination, and lean six sigma terminology and concepts.
• Very detail-oriented, while working multiple programs and issues daily. 
• Strong written and oral communications. 
• Self-motivated, analytcal, and strong data analysis capabilities.