Job Title: Technical Publications Author

Job Location: Crawley, West Sussex, UK

Job ID: 18737

About this opportunity and L3Harris UK

From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.

L3Harris Commercial Aviation Solutions provide first-class pilot training designed for first-class crews and a comprehensive array of training courses for both airlines and individuals conducted from training centres in the UK, Thailand and U.S.

We specialise in technology and systems to enable quality pilot training from distance learning systems applications and maintenance solutions to training devices and full flight simulators, our technology covers the complete training spectrum.

A few of our employee benefits include:

• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 7% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
• Employee assistance program providing mental health and wellbeing support
• Subsidised staff restaurant

PRIMARY PURPOSE OF THE ROLE:

• The Technical Publications Group is responsible for providing customer quality deliverable documentation sufficient to maintain our delivered simulator devices. This may be in hardcopy and/or Electronic Documentation Facility format.
• The purpose of the role of a Technical Publications Author is to undertake technical publications and authoring activities to meet customer requirements. This is typically the creation of new or amendment of existing documents to enable the customer to maintain and operate a flight simulator device.
• The Technical Publications Author has a further technical role in ensuring the manner in which technical problems are resolved is in line with local department and company procedures.
• If the role requires that staff are allocated for supervision, the Technical Publications Author is expected to manage them on a day to day basis by organising their pattern of work to make most efficient and effective use of their time and capabilities and providing upon request a contribution towards their performance appraisal. Issues of resource requirements or risks to schedules or costs would be raised with the supervisor or Department Manager in a timely manner.

KEY RESPONSIBILITIES AND TASKS:

• Analysis of aircraft and equipment manufacturer’s data.
• Maintaining plans/schedules and reporting progress.
• Interfacing with customers.
• Creation and modification of documentation which has been created in Arbortext or html.
• Creation and modification of illustrations and images to support documentation using suitable media creation software tools
• Creation and modification of interactive electronic technical manuals.
• Interfacing with internal customers, product training and design and support engineers.
• Maintain plans and schedules and report progress.
• Demonstrate the company ethos of Customer First, act fast, own it and speak internally with candour.

ESSENTIAL SKILLS AND EXPERIENCE:

• A suitable degree or equivalent (with maths, science or engineering content) or a minimum 4 years appropriate experience in industry
• Typically at least 2 years technical experience in the skill, discipline and/or domain associated with an Engineering bias
• Experience or knowledge of:

       - an HTML based editing tools including PTC Arbortext editor/ styler.

       - an XML based editing tools.

       - image editing tools including Visio and GIMP

       - the Adobe suite of tools is an advantage.

       - website creation to W3C standards.

• Knowledge of integrated logistic support or through life support engineering principles
• Be aware of the different phases of a documentation task from release of statement of work to final delivery.
• Be aware of the department methods of tasking and budget control,
• Understand the department methods of document revision control.
• Understand the maintenance of delivered customer documentation and the use of Jira Service Desk for ticket progression and resolution.
• Good communication and inter-personal skills

Other Skills/Abilities /Behaviours

• Exposure to differing Technical Documentation methodologies such as knowledge base articles, how-to-videos and multi-media design and delivery would be an advantage.

Important to know: All candidates who wish to be considered for this vacancy must have the right to work in the UK.