Technical Training Specialist
Waterdown, Canada
Job ID 12241L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 50,000 employees, with customers in more than 100 countries.
9/80 work schedule available for most U.S. and Canada employees
Technical Trainer Specialist
L3HARRIS WESCAM Division
Waterdown, Ontario
About L3HARRIS WESCAM
As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.
About the Role
Develops, organizes and delivers technical training programs and related materials in support of customers and/or company employees. Works with customer and functional organizations to establish course content and objectives. Prepares lesson plans from engineering documentation, field service requirements or software documentation. Ensures course material reflects current product features. Instructs participants in both classroom lectures and laboratory sessions. Follows up to determine applicability of course material.
Primary Responsibilities
- Deliver system operation and maintenance courses at the organizational, basic and advanced level to Customers world-wide
- Deliver system train the trainer at the basic & advanced intermediate maintenance level to service centers and self-maintainer customers
- SME resource for the training team for technical knowledge transfer for the Intermediate Maintenance Basic and Advance level maintenance level
- Design, develop, and implement operator and integrated system level technical operations and maintenance training courses for WESCAM customers and internal personnel.
- Serves as a member of specialized technical support staff to provide input, direction and training to Field Service Engineers and Customers
- Assist in the development of best practices for troubleshooting of operator and integrated systems.
- Assist in the commission integrated systems platforms for customer installations / demos / tradeshows.
- Design and review course assessments / evaluations, validations, and creative feedback improvement for continued success
- Support Technical Publications and Logistics Engineering efforts as required.
- Proactively interface with ILS disciplines, Engineering, Field Service and other WESCAM organizations as required
- Support the validation of Service Procedures, as a part of New Product Introductions (NPI)
- Review of Technical Publications and Training materials, as required
- Travel internationally 30-50% of the time
Required Capabilities
- Ability to manage projects or processes with general oversight.
- Excellent communicator within and outside of own function to gain cooperation on operational processes, practices, and procedures.
- Must have professional instructional skills
- Outstanding organizational capabilities
- Independent and pro-active work habits
- Technical background (preferably maintenance oriented), in electronics, electro-mechanical, electro-optical and video technology
- Extensive experience working with integrated systems in an engineering \ maintenance capacity
- Must be able to travel extensively to US, and overseas
- Must have the ability to obtain a security clearance
Desired Education and Experiences
- Requires proficient knowledge of job area.
- May have practical knowledge of project management.
- Bachelor’s Degree and minimum 4 years of prior relevant experience.
- Graduate Degree and a minimum of 2 years of prior related experience.
- In lieu of a degree, minimum of 8 years of prior related experience.
- A professional Trainer’s certificate or equivalent experience
- Familiarity with Government training standards, training related MIL-STDs, and UK-MoD Government specifications is desirable
- Experience in developing technical training courses
- Familiarity of E-Learning principles and technologies
- Multi-lingual is an asset
- Experience designing and building systems consoles / mission equipment platforms is an asset
- Systems integration experience in an aerospace/ land/ maritime vehicle industry is an asset
- Experience in the maintenance and repair of integrated systems is an asset
L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.
At L3Harris, we foster an inclusive, equitable and diverse workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.
Awards and Recognition
