Service Operations Co-ordinator - 20 Month Contract
Waterdown, Canada
Job ID 16602L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
9/80 work schedule available for most U.S. and Canada employees, effective October 24, 2022.
Service Operations Coordinator - 20 Month Contract Opportunity
Ref# 16602
Waterdown, Ontario
Primary Responsibilities
- Assist in the management and coordination of the end to end activities of the repair and upgrade process, to ensure successful completion and return of the customer’s product.
- Communicate to the internal Customer Service team, on a regular basis the status of the service event actions including issues impacting delivery as promised and/or contracted.
- Resolve and escalate issues impacting on time deliveries and revenue recognition
- Participate in the maintenance of a capacity plan and repair schedule for the Service Centers
- Facilitate regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met
- Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments
- Ensure repair data is complete and accurate in the ERP system
- Update entries into U.S Government IUID registration site
- Report Service Center RTAT overall and Customer experience RTAT
- Track data accuracy and provide feedback to Service Providers and WSC Management Team
- Monitor, validate, and report on data accuracy and support provided
Required Capabilities
- Team player attitude with a high sense of urgency to respond to time-sensitive issues
- Strong oral and written communication skills
- Solid analytical and problem solving skills with strong attention to detail
- Proficient in prioritizing workload with organization and time management skills
- Competent user of Microsoft Office tools with an emphasis on Word, Excel and PowerPoint
- Able to grow within a fast paced environment
- Action oriented/results driven attitude
Desired Education and Experiences
- Must be eligible to meet requirements for Controlled Goods Program (CGP)
- Three (3) years experience in an Customer Administration or Repair Management environment
- College Diploma (or equivalent experience
- Knowledge of repair scheduling and capacity planning
- Experience with Export Controls, ITAR and controlled goods a plus
- Knowledge of ISO9000/AS9100 standards is an asset
L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.
At L3Harris, we foster an inclusive, equitable and diverse workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.
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