Job Title: Order Management Coordinator 

Job ID: 19616

Job Location: UK – Crawley – West Sussex

About this opportunity and L3Harris UK

From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.

L3Harris in Crawley specialise in technology and systems to enable quality pilot training from distance learning systems applications and maintenance solutions to training devices and full flight simulators, our technology covers the complete training spectrum.

A few of our employee benefits are:

• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 7% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
• Employee assistance program providing mental health and wellbeing support
• Subsidized staff restaurant
• Staff car park, incl. EV charging stations

About the role: 

We are currently focused on supporting our Customer Support & After Market teams through an exciting growth period and are searching for an Order Management Support Agent to join our dynamic team.

Our customers are predominately the World’s Tier One Airline operators, as well as associated OEM training centres and independents.  We also support our global network of L3HCTS Flight Simulator training centres. 

You will be responsible for several tasks ranging from initial customer contact and query management, processing orders, communicating with internal and external stakeholders, ensuring on time delivery and the customer experience.

The execution of these events needs to be aligned to our values of “Customer First, Move fast, & Owning It”, and therefore the positive and dynamic mindset associated with delivering great experiences.

What you’ll be doing:

• Process Customer inquiries: Review customer requests and provide quotes to enable follow on orders or upsell opportunities.
• Process Customer Warranty Requests & Purchase Orders: Review customer orders, warranty claims, etc, and manage follow on transactions in the MRP system.
• Customer Advocacy: Act as a customer advocate, continually seeking ways to improve the purchasing experience and add value.
• Process Improvement: Identify and recommend opportunities to enhance efficiency and streamline workflows.

What we’re looking for:

• Proficient user of SAP
• Education & Experience: Associate degree or equivalent work experience, with 1-3 years in a similar role.
• System Knowledge: Microsoft packages such as excel, word, etc. Familiarity with Jira Service Desk or other CRM systems
• Analytical experience to review trends to forecast & promote solutions or services to increase Customer NPS and revenue opportunities.
• Cross-Team Collaboration: Proven experience working closely with Purchasing, Engineering & Customer Support teams.
• Language Proficiency: Strong written and verbal communication skills in English.
• Organizational Skills: Strong attention to detail and excellent organizational abilities.
• Adaptability: Ability to pivot quickly in response to changes and thrive in a fast-paced, growing business.

Please note applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK.