Associate Mgr, Field Engineering (Cleveland OH)
Cleveland, Ohio
Job ID 16627L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 50,000 employees, with customers in more than 100 countries.
Job Title: Associate Manager, Field Engineer
Job Code: 16627
Job Location: Cleveland OH
Job Description:
L3Harris Technologies is looking for a Supervisor in the Company’s Field Services organization supporting the Federal Aviation Administration (FAA). This role will directly supervise five (5) remote Field Technicians across Denver Airspace and will be responsible for onsite support interfacing with the customer at the Denver Air Route Traffic Control Center (ZDV/ARTCC). This position will work closely with the Network Operations Command Center (NOCC) receiving dispatches and service requests supporting FAA programs.
Essential Functions:
- Provide both general and technical training and guidance to team members who are accountable for the implementation and maintenance of program services for large government networks and systems.
- Provide onsite training and support and to ensure team members are following and implementing proper program and company policies, procedure, and protocol.
- Ensure team resources are allocated effectively and efficiently to support program operational needs.
- Assist in objective setting, skill enhancement, resolution of employee concerns, and performance review activities for team members.
- Proactively obtain customer feedback and provide support and guidance to team to ensure timely and quality customer services, and serve as an escalation point-of-contact for unresolved problems from the Help Desk or NOCC.
- Install, repair, configure, test and complete preventative maintenance of personal computers, network equipment, and/or telecommunications equipment, and maintain records on repairs, down time, changes and updates.
- Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
- Travel (up to 100% at a time) to remote sites or outside assigned regions to assist with additional program or customer requests.
- Lift items up to 50lbs (22.68kg) and use ladders and step stools to reach heights of approximately 10ft (3.04m).
- Obtain Public Trust Security Clearance and may be asked to obtain and maintain active DOD Secret Clearance.
Qualifications:
- Bachelor’s Degree with a minimum 6 years prior relevant experience. Graduate Degree with a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
- 7+ years of experience working with fiber, Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
- Experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449
- Experience with power testing, AD and DC including 3 Phase AC
- Experience with the operation of the 24VDC & 48 VDC power supplies
- Experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards
- Experience with Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope or other T1/DS3 Test sets
- Experience with Microsoft or UNIX operating systems and the components of the MS Office Suite.
Preferred Additional Skills:
- CCNA, CCNP, A+, MCP or MCDST, Dell Certified on desktop and laptop
- Experience with service dispatch centers
- Experience with interfacing with the customer
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
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