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Manager, Operations Management

Trenton, Ontario Job ID 116186
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L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

9/80 work schedule available for most U.S. and Canada employees, effective October 24, 2022.

L3 Technologies MAS, located in Mirabel (QC) is a subsidiary of L3Harris Technologies, Inc.

L3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics upgrades, aircraft component repair and overhaul, integrated logistics support, stripping and painting, field service support and technical publications, plus a full range of technical support services.

Our specialized aviation facilities include component repair, overhaul and machining, aircraft hangars and other upgrade facilities, structural design and analysis, full-scale fatigue testing and aircraft fatigue management, as well as other engineering services - from mechanical engineering and avionics to electronics and systems engineering.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to ensure confidence and security in the world ahead.

About your next Challenge as a Manager, Operations Management:

  • Under the supervision of the Operations Director located in Mirabel (Qc), the Operations Manager will be the primary representative for all L3Harris Operations at 8 Wing Trenton.
  • As the person responsible for the Operations and operational requirements of our Department of National Defense (DND) customer, he/she will direct the work of the Supervisors, Aircraft Maintenance Engineer (AMEs), Aircraft Technicians, Operational Support Services personnel and the entire staff team supporting the maintenance of the CC-150 fleet.
  • He will also be one of the main point of contact and responsible for all interactions with customer representatives on the Base.

What You Will Do:


  • Support all maintenance activities to meet operational requirements and ensure the number of aircraft available/serviceable as required by the contract;
  • Coordinate and ensure the availability of all parts, consumables, equipment and tools required to maintain the CC-150 aircraft in an operational state of readiness in Trenton and throughout the international operating location;
  • Provide complete plans associated with the equipment and transportation required for military deployments worldwide.
  • Supervise/lead teams of supervisors, staff and all assigned unionized personnel (AMEs, Technicians and OSS) supporting the CC-150 fleet;
  • Define / develop with his team the concepts of operations for the different maintenance lines to be implemented in operations;
  • Define / Develop relevant Operational KPI’s
  • Represent operations at various meetings with the program team to establish options and provide operational solutions that will meet specific customer requirements;
  • Identify and assess issues/constraints/risks that may cause delays to any current or future production activities;
  • Establish and implement production release plans with his team;
  • Establish and maintain professional and courteous relationships with the Programs group, the client (DND) and various L3Harris representatives;
  • Make significant and substantive improvements to processes and systems to meet or exceed team goals;
  • Plan and establish team objectives including impact and risk analyses directly related to the business results of the sector, using his/her knowledge and experience in project management, process management and personnel management;
  • Replace supervisors as needed;
  • As a visionary leader, provide overall strategy and technical solutions based on operational needs and challenges associated with the CC-150 fleet;
  • Support, participate and be a change agent in the deployment of e3 – L3Harris Business Operating System;
  • Establish a safe working environment by adhering to L3Harris ZIP – Zero Injury Plan;
  • Advise the Director of Operations on prioritization (manpower, deliveries, issues, etc.).

Required Skills and Experiences:

  • Bachelor's Degree in Operations Management (or equivalent experience);
  • Minimum of five (5) years of experience in personnel and operations management
  • Thorough knowledge of Microsoft Office and Windows environment ;
  • Knowledge and experience in project management;
  • Knowledge of laws and policies related to the environment, health and safety in the workplace;
  • Adaptability, interpersonal skills, strong customer service skills;
  • Experience in quality control, airworthiness or relevant experience in the aeronautical field;
  • Experience working in a unionized environment an asset;
  • Bilingualism required (French and English); good oral and written communication skills in both languages;
  • Good planning, work organization and priority management skills;
  • Thorough knowledge of laws and policies related to airworthiness and the L3HARRIS Quality System;
  • Excellent teamwork, collaboration, communication and interpersonal skills.
  • Operational Requirements:
  • Be eligible and qualified for the Controlled Goods Program;
  • Eligible to obtain and maintain a Canadian Government Security Clearance Level II (SECRET) and Reliability Status;
  • Knowledge of SAP an asset;
  • Knowledge of various problem solving methods (8D for example) an asset;
  • Knowledge of continuous improvement (concepts, methodology) an asset;
  • Location not accessible by public transportation, car required.


Eligibility Criteria:

  • Must be eligible for registration with the Controlled Goods Program;
  • Must be eligible to obtain and maintain a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance;


Keys to Your Success:

  • Well developed communication and presentation skills in French and English;
  • A team player that takes initiative, is proactive and a creative member of the team.
  • Adaptable and flexible in managing multiple priorities and an evolving, fast paced environment.


What We Offer:

  • Teleworking during COVID and possibility of long term hybrid office/home work environment depending on your role;
  • Work-life balance with flexible working hours;
  • Ability to accumulate a "flexible" 40-hour time off bank;
  • Comprehensive benefits (flexible group insurance, Defined Contribution Pension Plan (DCPP) and wellness programs;
  • Employee Recognition Program;
  • Employee Referral Bonus program;
  • Continuous Learning and development Program. Opportunities with several training opportunities at your disposal;
  • Opportunities for growth, development and career progression;
  • Other benefits: Cafeteria with outdoor terrace at our Mirabel facility, seasonal tire change, annual flu vaccination clinic, massage therapy and kinesiology on site, Employee Resource Groups (ERG), fitness and language courses, green spaces for outdoor exercises, charging stations for electric vehicles, parking available at all times and sports and social activities.

Our culture:

L3Harris MAS cultivates an inclusive and stimulating work environment that empowers employees and promotes work-life balance. Our values (integrity, respect, excellence), community dedication and commitment to excel in everything we do are the foundation of our culture.


We are proud to be an Equal Opportunity Employer and are committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, provincial or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.


About L3Harris:

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue, 48,000 employees and customers in more than 100 countries.


Everything we do here has a direct impact on the protection and security of human lives.


We thank all applicants for their interest but only those selected for an interview will be contacted.

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