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CRM Business Analyst

St. Petersburg, Florida

Job ID AS20213108-68583
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Our Business and Operations team has an unwavering focus on our commitment to excellence in everything we do. They’re the backbone of our ability to deliver mission solutions with speed, innovation and flawless execution.

  • Full Time
  • Level: Experienced
  • Location: On Site
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Business and Operations team member at L3Harris?
Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Detail-Oriented
  • Influential
  • Organized
  • Strategic
  • Technical


My favorite part of working for L3Harris is knowing that the parts that I procure go into products that help save lives.

Lizzie, Procurement Associate, Rochester, NY

L3Harris Work Perks

  • Health

    • Medical with a High Deductible and traditional PPO plan options, as well as, vision and a full array of supplemental health benefits
    • A doctors' service to help with referrals and second opinions for you, your family, and parents

  • Family

    • 4 weeks of paid parental leave for moms and dads
    • Fertility treatment
    • Subsidized backup childcare and eldercare
    • Adoption assistance - $5,000 per adoption/$15,000 per employee
    • Pet insurance

  • Well-Being

    • No cap to your PTO time (for exempt employees)
    • Dress for your day - wear what works for you at work
    • Legal plan for you, your family, and parents
    • Discount platform

Job Description

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue and 48,000 employees, with customers in more than 100 countries.


Job Title: CRM Business Analyst

Job Code: AS20213108-68583

Job Location: St. Petersburg, FL

In the role of CRM Business Analyst, you will report to the Senior Manager S&M FP&A (Financial Planning & Analysis), Commercial Aviation Solutions (CAS). Being a part of the sales team will support the growth and transformation of our business and your role will:

Embrace Challenge, Deliver Results and Demonstrate Success:

  • Be the CRM champion for the CAS Sector
  • Define the CRM business requirements as directed by the Senior Manager S&M FP&A to capture and manage the pipeline of opportunities to meet CAS Orders & Sales targets
  • Leverage Segment CRM team to code the fields required in CRM
  • Accountable to the Sales team to ensure all pipeline opportunities are captured and defined to support the Source of Truth reporting process
  • Provide training and coaching to the CAS sales team to ensure correct fields are used in a consistent way
  • Represent CAS in projects relating to the CRM enhancements initiated by Segment
  • Accountable for production of Segment reports as requested and required
  • Perform revenue and yield analysis of opportunities as required to support the business planning process
  • Perform market analysis (OEM Index) methodologies to support the SGP process
  • Leverage L3H BI CRM tools (Tableau) to review the effectiveness of the pipeline for management reviews

Proven Qualifications:

  • Bachelor’s Degree and minimum 4 years of prior relevant experience
  • Knowledge of CRM systems
  • Commercially driven and energized professional who operates with a sense of urgency and bias for action
  • Credibility to manage relationships with senior stakeholders
  • Ability to handle complexity, experience of building new reporting from scratch
  • Strong attention to detail, inquisitive and good organizational skills
  • Confident demeanor and professional delivery at all times
  • Ability to work independently, as well as part of a dynamic and integrated team
  • Strong analytical skills and the ability to use data and metrics to drive decisions
  • Business qualification or been in a role that has required high levels of numeracy
  • Advanced Excel skills are essential and competence in analyzing large volumes of data from different sources

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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