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Field Service Engineer - Maritime Vessels

Portchester, United Kingdom

Job ID IMS20220212-94198
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Overview

Our team in the UK has an unwavering focus on our commitment to excellence in everything we do, delivering mission solutions with speed, innovation and flawless execution.

  • Full Time
  • Level: Experienced
  • Location: On Site
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful team member at L3Harris?
Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Detail-Oriented
  • Influential
  • Organised
  • Strategic
  • Technical

Quote

A dynamic market environment combined with pioneering technology and a collaborative team, makes every day interesting and engaging.

Thomas, Program Finance Manager, Crawley, UK

L3Harris Work Perks

  • Health

    • Private medical insurance and group life assurance
    • Benefit allowance to help you pay for insurance
    • Options for dental and critical illness coverage as well as a health cash plan and gym membership

  • Family

    • Employee and Family discount programme
    • Employee Assistance Programme
    • Optional partner life assurance

  • Well-Being

    • Generous annual holiday allowance
    • Retirement savings plan with employer contribution
    • Employee assistance programme to provide advice and guidance on finance, mental health, and more
    • Casual “dress for your day” policy

Job Description

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

Description:

Job title: Field Service Engineer - Maritime Vessels

Job location: Portchester, Hampshire

Job code: IMS20220212-94198

Applications will only be accepted from applicants who are eligible to work in the UK

L3Harris ASV are currently looking for a Field Service Engineer to deliver remote and on-site support for customers’ experiencing technical issues with L3Harris ASV maritime vessels. You will act as first line of support for our customers, raising and responding to service tickets and full fault diagnosis reports for customer communication. The successful person will undertake servicing and routine maintenance on customer vessels (Mechanical, Hydraulic, Electrical systems) and complete commissioning and document status of all vehicles that require any element of commissioning in its project lifecycle.

NOTE: this role could entail prolonged periods working away on customer site.

Primary responsibilities:

  • Forming part of the customer support team to triage and respond to customer queries, faults or issues and provide remote technical assistance in the first instance.
  • Front-line support at customer site in resolution of issues, servicing and routine maintenance.
  • Creation of customer correspondence in relation to fault diagnosis and rectification.
  • Testing, commissioning, fault finding and problem rectification of hardware systems.
  • Interfacing with customers, internal and external.
  • Support FAT, HAT and SAT phases of project lifecycle, in-house and customer sites.

General accountabilities:

  • To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day-to-day activities and procedures within the specified role.
  • To maintain personal ability in, and appropriate use of, all relevant IT (Information and Technology) and other systems required to adequately perform the role.
  • To act ethically, with integrity and in the best interest of the business at all times.
  • To maintain a professional and supportive relationship with team members and other departments to deliver business objectives or deadlines.
  • To carry out any other duties as detailed by a member of the senior management team or authorised representative.
  • To keep good time management to minimise any wasted time and maximise productivity and effectiveness.

About L3Harris ASV Portchester: We are redefining the way the world works at sea with industry leading autonomous boat technology. We specialise in the design, manufacturing and operation of autonomous boats and control systems.

As the maritime industry’s autonomy partner of choice, we are powering the Royal Navy’s adoption of autonomous surface vehicle (ASV) technology as well as delivering autonomous capability to UK ports and harbours and offshore energy service providers. We have delivered more than 100 ASV systems.

Our success is due to the people we employ; if you are smart, adaptable, highly productive, a team player and relish the challenge that comes with solving difficult problems then L3Harris ASV is for you.

Agency information: Any unsolicited CV to managers or staff will be sent at your own risk as we reserve the right to engage with candidates directly having not, in any way, entered into your company's Terms and Conditions of Contract.


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