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Specialist, Technical Support Engineering

Herndon, Virginia

Job ID SAS20221411-93386
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Overview

On the L3Harris team, your job is to secure the world. We don’t work here just for the advanced technology and equipment: We work here because we know what – and who – we’re protecting. From families to the intelligence community, and from our climate to our men and women in uniform – we’re making the world a safer place. Working in Software with L3Harris you'll join our team of qualified, diverse individuals and work in a fast-paced environment with high expectations, global scope, and a collaborative team setting.

  • Full Time
  • Level: Experienced
  • Location: On Site
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Engineer at L3Harris?
Check out the traits we’re looking for and see if you have the right mix.

  • Innovative
  • Technical
  • Influential
  • Critical Thinker
  • Analytical
  • Detail Oriented

Quote

I love my job because every day there’s a new problem to tackle, a new skill to learn and an awesome team that has my back.

Heather S., Engineer

L3Harris Work Perks

  • Health

    • Medical with a High Deductible and traditional PPO plan options, as well as, vision and a full array of supplemental health benefits
    • A doctors' service to help with referrals and second opinions for you, your family, and parents

  • Family

    • 4 weeks of paid parental leave for moms and dads
    • Fertility treatment
    • Subsidized backup childcare and eldercare
    • Adoption assistance - $5,000 per adoption/$15,000 per employee
    • Pet insurance

  • Well-Being

    • No cap to your PTO time (for exempt employees)
    • Dress for your day - wear what works for you at work
    • Legal plan for you, your family, and parents
    • Discount platform
    • 9/80 work schedule available for most U.S. employees, effective October 24, 2022.

Job Description

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

Description:

Job Title: Specialist, Technical Support Engineering (Public Trust Clearance Required)

Job Code: SAS20221411-93386

Job Location: Herndon, VA

Job Description:

L3Harris Technologies is seeking a highly skilled Technical support engineer to be part of the Operations and Maintenance group for the ADS-B program.

The individual must demonstrate knowledge monitoring and managing the performance of the individual system elements and its related services as well as integrity, professionalism, and work ethic. This position works in conjunction with NOC operations support system troubleshooting issues while analyzing the impact of outages in order to initiate proper response. The individual should easily adapts to changing environments and multiple competing demands. Is equally comfortable working as an individual or in a group setting and able to interact with all levels of management.

Essential Functions:

  • Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary.
  • Determines the criticality of all open “Field Actions” and prioritizes and schedules field technicians for preventive and corrective maintenances at radio sites and Service Delivery Points (SDPs).
  • Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.
  • Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.
  • Creates monthly system performance reports to support program meetings.
  • Supports system troubleshooting activities.
  • Works with other members of the team to generate creative and innovative solutions to issues.
  • Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.
  • Documents test results and provides test progress and reports that will be used in assessing progress.
  • Supports Trouble Ticket System customization projects.
  • Supports a 24/7/365.

Qualifications:

  • Three (3) or more years Operations Center experience.
  • Network maintenance background required.
  • Radio frequency and antenna systems background desired.
  • Familiar with Remedy trouble ticketing system, or any other ticket system knowledge.
  • Experience in Microsoft Office Suite– specifically, Word, Excel, PowerPoint and Outlook.
  • Public Trust Clearance Requried.

Preferred Additional Skills:

  • Two years of FAA and avionics systems experience.
  • Demonstrate a strong attention to detail and a high degree of accuracy.
  • Possess excellent communication skills, quality commitment, customer focus, strong interpersonal skills and be adaptable.
  • Ability to effectively interact with all levels of management.A results-oriented individual who thrives on working in a fast-paced environment.
  • Strong technical troubleshooting skills, familiar with Unix or Linux operating systems.
  • Strong time management skills.
  • Strong analytical and problem solving skills.
  • Be a self-starter and team player.
  • Maintain confidentiality.
  • A results-oriented individual who thrives on working in a fast-paced environment.


Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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