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WESCAM Service Center Coordinator

Hamilton, Ontario Job ID 116192
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L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.

9/80 work schedule available for most U.S. and Canada employees, effective October 24, 2022.

WESCAM Service Center Coordinator

L3HARRIS WESCAM Division

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

Prepares documents, spreadsheets, reports and presentations. Creates and/or maintains appropriate logs, databases, inventories, filing (hard or soft copy), status reports/tracking. May perform some research or data analysis tasks. Takes and delivers messages, provide information to callers, distribute and route mail, packages and paperwork. May schedule and coordinate meetings, business travel or other events.

Primary Responsibilities

  • Generate / maintain WESCAM Authorized Service Center (WASC) Management Group documents
  • Responsible for updating / releasing Customer Support Policy Manual (CSPM) updates
  • Supporting Project Managers, prepare service centers’ performance data for reporting purposes
  • Establish and maintain an accurate and comprehensive record of WASC regulatory documentation expiration dates
  • Interface with the Customer Training Group regarding WASC training course scheduling
  • Coordinates updates to WASC Admin. Course Materials content by collaborating with WASC PMs, QA, and the Training Group.
  • Maintain training certification records and training evaluation reports
  • Responsible for maintaining the WASC Group SharePoint site
  • Support Budgeting activities including departmental, expenses and capital forecasting and recoding actuals
  • Update monthly QUAD charts.
  • Update department’s policies and procedures as directed
  • Interface with the Contracts department to facilitate timely approval of contractual documents
  • Support the team with setting up meetings
  • Assist with travel arrangements and material shipments
  • Responsible for Purchase Orders processing for support equipment and materials

Required Capabilities

  • Highly developed support individual contributor.
  • Ability to work autonomously.
  • Makes recommendations for solutions.
  • Works on assignments requiring judgment and initiative.
  • Strong PC applications skills with MS Office Suite (Word, Excel, PowerPoint, Project)
  • Strong organizational skills
  • Excellent coordination skills
  • Excellent oral and written communications skills
  • Ability to handle multiple tasks and effectively balance priorities
  • Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement.
  • Ability to work in a diverse environment across multiple organizations to complete targets
  • Multi-language skills are desirable

Desired Education and Experiences

  • Requires highly developed job knowledge/skills.
  • Requires 2 years post-Secondary Degree with a minimum of 4+ years of prior related experience.
  • Interfacing with customers and suppliers

About L3Harris Technologies

In July 2019 – L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.

As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve. In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.

Organized into four segments – Integrated Mission Systems, Communications Systems, Space & Airborne Systems and Aviation Systems – L3Harris Technologies employs over 50,000 people worldwide in over 130 countries with annual revenues approximately $17 billion.

To learn more, visit https://www.l3harris.com/capabilities

Our work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect by joining L3Harris WESCAM:

    • Brand new, custom-built 330,000 sq ft Engineering and Production facility atop the Waterdown escarpment in Hamilton
      • Click HEREfor directions to our new facility
    • Close to hiking paths along the Bruce trail
    • Every other Friday off (paid – with our rare 9/80 work schedule)
    • 18000 sq ft subsidized Café including 12 mini- Café areas throughout the complex
    • Free 10,000 sq ft on-site gym
    • Free wellness programs
    • Free fruit, bagels and coffee
    • Remote /hybrid work options, hoteling stations providing flexibility and multiple work options
    • Wellness rooms – first aid, prayer, mother’s room and quiet zones
    • Work / Life balance
    • Real opportunities for growth and development
    • A diverse and inclusive working culture
    • Everyone’s role at L3HARRIS WESCAM contributes to protecting people’s lives

Googlemaps that will show you your commute to our new site: https://bit.ly/2W9W06W)

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