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Specialist, Sales/Account Management (Data Analytics)

Grand Rapids, Michigan;

Job ID IMS20220112-94177
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Our Business and Operations team has an unwavering focus on our commitment to excellence in everything we do. They’re the backbone of our ability to deliver mission solutions with speed, innovation and flawless execution.

  • Full Time
  • Level: Experienced
  • Location: Remote
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Business and Operations team member at L3Harris?
Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Detail-Oriented
  • Influential
  • Organised
  • Strategic
  • Technical


My favorite part of working for L3Harris is knowing that the parts that I procure go into products that help save lives.

Lizzie, Procurement Associate, Rochester, NY

L3Harris Work Perks

  • Health

    • Medical with a High Deductible and traditional PPO plan options, as well as, vision and a full array of supplemental health benefits
    • A doctors' service to help with referrals and second opinions for you, your family, and parents

  • Family

    • 4 weeks of paid parental leave for moms and dads
    • Fertility treatment
    • Subsidized backup childcare and eldercare
    • Adoption assistance - $5,000 per adoption/$15,000 per employee
    • Pet insurance

  • Well-Being

    • No cap to your PTO time (for exempt employees)
    • Dress for your day - wear what works for you at work
    • Legal plan for you, your family, and parents
    • Discount platform
    • 9/80 work schedule available for most U.S. employees, effective October 24, 2022.

Job Description

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.


Job Title: Specialist, Sales/Account Management (Data Analytics)

Job ID: IMS20220112-94177

Job Location: Grand Rapids, MI or Remote

Job Description

L3Harris Commercial Aviation operates an agile and rapidly evolving Digital and Data Services business, providing outsourced flight data monitoring, analytic services to aircraft operators worldwide.

We are seeking a sales lead to grow our existing recorder flight data services (Express Readout) and support the establishment, roll out and sale of a range of new readout solutions into the aviation domain.

The successful candidate will report to the Global Sales Director for Digital and Data and be responsible for the growth of our existing recorder based Flight Data Services business as well as playing a key part in supporting business growth across a range of new FDM/FOQA products, targeting airline and MRO clients.

The candidate will be pivotal in identifying and qualifying new business opportunities and interfacing with customers to close contract orders and meet annual operating and growth plans.

Essential Functions

1. Accountability for Delivering Orders and Revenue

  • Lead and own the sale of our recorder based flight data analytics services(Express Readout); focusing primarily on R&O up sales for global airlines, being the main Express Readout sales POC for our dealer and integrator network
  • Hold the Order Admin function to account to continue to upsell
  • Adjacent activity supporting the wider CAS sales and aftermarket team in the sale of Express Readout to airlines globally.
  • Establish new, or develop existing relationships, with airlines or MRO operators
  • Implement the tactical sales approach to achieve the business unit’s recorder sales targets and goals
  • Providing commercial and top-level product guidance to our customer support team, supporting them in the tactical approach to critical accounts and campaigns
  • Take the sales lead in commercial negations with our customers
  • Provide strong forecasting of revenue and market trends to allow the operational and sales leadership to plan effectively for delivery

2. Contributing to the Commercial aspects of our services offering and its position within the changing market

  • Attain a thorough understanding of the competition and broader market, relative to our program offerings and strategic goals
  • Support the activity to shape and evolve our Express Readout products and services so that they remain competitive, with a key focus on the commercial aspects of the offering
  • Work closely with our product team and customer experience teams to explore, evaluate and propose changes to our products and services that enhance their appeal and profitability

3. Shape the Evolution of our Product and Services

  • Work with our talented data analysts and data science team to identify ways to enhance and evolve our flight data services
  • Providing commercial insight to internal teams and work streams on the value of new service and product ideas and concepts; play a key role in the customer validation exercise for new technology

4. Working closely with our Marketing Team to define the required upstream activity

  • Organize participation in forums/conferences to further position us a thought leader for the aviation recorder-based data domain
  • Provide insight, direction and support to the Marketing team, to drive sales and awareness of our key customer drivers and interests


  • Bachelor’s Degree and minimum 4 years of prior relevant experience or 2 years post-Secondary/ Associates Degree and a minimum of 8 years of prior related experience.
  • Proven ability drive sales and articulate opportunities to the wider business
  • Demonstrable experience either delivering or selling services into aviation.
  • Background and relationships within airline and business aviation client base
  • Experience of working within or closely with operational delivery teams

Preferred Additional Skills:

  • Experience in the definition, evolution or development of B2B service products
  • Sales or management level operational experience in data-based safety systems/services within aviation
  • An understanding of commercial contracting and negotiations
  • The ability to present credibly and negotiate at, both internally and externally
  • The ability to quickly understand our products and services and the market context
  • Demonstrates experience of delivering customer satisfaction
  • Demonstrates a willingness to get things done and take responsibility
  • Works well and cooperate with all stakeholders
  • Adapts to take advantage of a growth environment.
  • Ability and willingness to travel globally to support tradeshows and customer meetings.

Organizational Relationships

Reports to: Sales Director – Digital and Data

Travel: Up to 10%.

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $77,000- $143,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits including: health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements


Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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