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Order Management Support D

Grand Rapids, Michigan

Job ID AS20212911-73390
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Our Business and Operations team has an unwavering focus on our commitment to excellence in everything we do. They’re the backbone of our ability to deliver mission solutions with speed, innovation and flawless execution.

  • Full Time
  • Level: Experienced
  • Location: On Site
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful Business and Operations team member at L3Harris?
Check out the traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Detail-Oriented
  • Influential
  • Organized
  • Strategic
  • Technical


My favorite part of working for L3Harris is knowing that the parts that I procure go into products that help save lives.

Lizzie, Procurement Associate, Rochester, NY

L3Harris Work Perks

  • Health

    • Medical with a High Deductible and traditional PPO plan options, as well as, vision and a full array of supplemental health benefits
    • A doctors' service to help with referrals and second opinions for you, your family, and parents

  • Family

    • 4 weeks of paid parental leave for moms and dads
    • Fertility treatment
    • Subsidized backup childcare and eldercare
    • Adoption assistance - $5,000 per adoption/$15,000 per employee
    • Pet insurance

  • Well-Being

    • No cap to your PTO time (for exempt employees)
    • Dress for your day - wear what works for you at work
    • Legal plan for you, your family, and parents
    • Discount platform

Job Description

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue and 48,000 employees, with customers in more than 100 countries.


Job Title: Order Management Support

Job ID: AS20212911-73390

Job Location:Grand Rapids, Michigan

Job Description:

In this position, the candidate will act as primary customer point of contact for inquiries, problem resolution, order entry, quoting, schedule changes, credit issues, warranty administration, on-line technical publications administration, and AOG support for L3Harris. They will submit quotes for price and availability of L3 Aviation Products standard products based upon inventory levels or production availability. In addition, they will review all customer purchase orders for production items after resolving specific conditions, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer. They will also be responsible for insuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.

Essential Functions:

  • Ensure export control requirements are being met as they relate to the Customer Support
  • Administrator position.
  • Takes the lead to improve the way we do business with all Customers. Identify,
  • recommend, and implement innovative process improvements. Ensures SOP’s are updated upon
  • completion of process improvement projects. Participates in business to business capabilities
  • through Web-site enhancements and E-commerce upgrades.
  • Manages customer relationships beyond current business activities by developing
  • relationships with Customers. Will be responsible for all interfaces between L3 Aviation Products and customers regarding contract/PO matters. Can manage customer conflict with tact to ensure a win-win solution.
  • Demonstrates thorough knowledge of MRP systems and will become knowledgeable with L3Harris MRPs as it relates to the Order Management function.
  • Demonstrates empowerment, ownership, and accountability throughout all aspects of the
  • Order Management position.
  • Maintains current customer files and archive files and correspondence greater than one
  • year old.
  • Assists other Order Management administrators when required. Provides support to Regional Sales
  • Managers and pro-actively communicates sales activity.
  • Responsible for performing job duties in a manner consistent with established L3Harris Ethics and
  • Standards.
  • Responsible for working a manner consistent with established safety rules and regulations
  • and the use and maintenance of required personal protective equipment; including, but not limited to
  • safety glasses, etc.
  • May develop and process dealer agreements with the necessary management approvals.
  • Performs job duties in accordance with approved procedures established in support of
  • Sarbanes-Oxley regulations.


  • Requires an Associate degree in Business or Aviation or a minimum of 4 years of prior related customer experience.
  • Experience in Excel, specifically with developing pivot tables, charts and formulas.
  • Experience with customer account management and purchase order reviews

Preferred Additional Skills:

  • Government contracts
  • Familiar with DIBBS, CAV, and PIEE

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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