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AUV Customer Support Engineer

Fall River, Massachusetts

Job ID IMS20221611-93568
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On the L3Harris team, your job is to secure the world. We don’t work here just for the advanced technology and equipment: We work here because we know what – and who – we’re protecting. From families to the intelligence community, and from our climate to our men and women in uniform – we’re making the world a safer place. Working in Software with L3Harris you'll join our team of qualified, diverse individuals and work in a fast-paced environment with high expectations, global scope, and a collaborative team setting.

  • Full Time
  • Level: Experienced
  • Location: On Site
  • Glassdoor Reviews and Company Rating

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What makes a successful Engineer at L3Harris?
Check out the traits we’re looking for and see if you have the right mix.

  • Innovative
  • Technical
  • Influential
  • Critical Thinker
  • Analytical
  • Detail Oriented


I love my job because every day there’s a new problem to tackle, a new skill to learn and an awesome team that has my back.

Heather S., Engineer

L3Harris Work Perks

  • Health

    • Medical with a High Deductible and traditional PPO plan options, as well as, vision and a full array of supplemental health benefits
    • A doctors' service to help with referrals and second opinions for you, your family, and parents

  • Family

    • 4 weeks of paid parental leave for moms and dads
    • Fertility treatment
    • Subsidized backup childcare and eldercare
    • Adoption assistance - $5,000 per adoption/$15,000 per employee
    • Pet insurance

  • Well-Being

    • No cap to your PTO time (for exempt employees)
    • Dress for your day - wear what works for you at work
    • Legal plan for you, your family, and parents
    • Discount platform
    • 9/80 work schedule available for most U.S. employees, effective October 24, 2022.

Job Description

L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.


Job Title: AUV Customer Support Engineer
Job Code: TSP3
Job Location:Fall River, MA

Job Description:

The position of AUV Customer Support Engineer has the responsibility of interfacing with customers (phone, email, in-person), troubleshooting, diagnosing, and repairing which includes wiring of electro/mechanical sub-assemblies, major assemblies and full systems of currently fielded IVER AUVs/UUVs through RMAs.

Position will also require sufficient hands-on support for launching and recovering UUVs from near shore and from vessels, post-mission analysis and interfacing with existing IVER AUV operators, including active participation in field exercises, operator training and coordinating ongoing technical support.

Essential Functions:

  • Interface with customers on behalf of L3Harris AUV Systems/OceanServer for troubleshooting, payload diagnostics and vehicle behavior validation.
  • Perform complex operations of diagnosing and repairing of current and legacy fielded hardware/software/firmware.
  • Work from drawings, manufacturing procedures, schematics and verbal instructions.
  • Install software, including proprietary device drivers, Windows Operating systems, and configure for test executing.
  • Perform Factory/Government Acceptance Testing (FAT/GAT) with clear documentation of AUV/UUV vehicle’s performance after completed repair.
  • Assists engineering with bench & field testing of current and new AUV/UUV payloads and behaviors development.
  • Assists production with bench & field testing of production AUV/UUV.
  • Interfaces with management, engineering and fellow support/field associates.
  • Give feedback on best practices for improved diagnostic and repair turn-around times.
  • Performs simple to complex rework, assemble complex assemblies, and have excellent soldering & crimping techniques. Assist in integration and testing of new AUV/UUV payloads
  • Provide input and recommendations for Internal Research and Development (IRAD) priorities and support business growth by researching and responding to customer solicitations.
  • Provide operator level maintenance and rudimentary hardware tech support for IVER AUV/UUV's at customer site


  • Bachelor’s Degree in an Engineering or related technical discipline and a minimum of 4 years of prior related experience
  • Previous customer support / repair experience in the technical / robotics field
  • Must be a US Citizen and be able to obtain a secret level security clearance.
  • Ability to travel (US and International) approximately: 10%.

Preferred Additional Skills:

  • Lifts, moves or manipulates heavy parts and assemblies ranging to 50 lbs.
  • Comfort operating from a variety of vessels (10-feet to 60-feet in length)

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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