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Senior Manager Operations, Depot Repairs & Aftermarket Services

Clifton, New Jersey

Job ID 11347
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L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 50,000 employees, with customers in more than 100 countries.

Job Title: Senior Manager Operations, Depot Repairs & Aftermarket Services

Job Code: 11347

Job Location: Clifton, New Jersey

Schedule: 9/80

Job Description:

The Senior Manager, Aftermarket Services is responsible for production planning and execution of factory repairs of customer field returns, leadership of the Electronic Warfare Integrated Logistic Support (ILS) team, and leadership of Field Service Representatives at Customer field locations. This position has 5 reports focused on production planning, execution, and ILS management. In this leadership role, the position is expected to provide business integration interfacing with repair program managers, repair planning, and execution of repairs across a matrixed organization. This position requires strong management, communication, organization, and coordination skills. This role also provides leadership of traditional Integrated Logistic Support (ILS) and field service to EW programs.

Essential Functions:

  • Leads production planning and execution teams whose primary focus is repairs
  • Interfaces with customers and L3H program managers to understand delivery priorities, constraints and opportunities
  • Flows down delivery priorities to the manufacturing operations team and conducts weekly status meetings to expedite progress and eliminate constraints
  • Build and develop strategies for depot repair execution
  • Plan and request manpower/equipment/process resources
  • Work with finance to assign contract charge numbers to repair assets as they are inducted
  • Prioritize and communicate material needs to the procurement manager and material expeditors
  • Present depot ops status performance at Monthly Operations Reviews (MOR) to include depot operations metrics for turn-around time and on time delivery
  • Responsible for internal and external inventory audits of repair assets and shipment and inventory tracking in Customer inventory tracking systems
  • Provide execution plans and forecasts to repair program managers
  • Interfaces with PMO and Finance teams as the operation’s representative for depot related bid and proposal activities through actions such as attending kickoffs, flowing down requirements to the operations organization, supporting the operations bid, and facilitating operations reviews at the director level
  • Provide leadership and direction to ILS support team resources in performance of their efforts.  ILS resources include one or more of Logistics Engineering, Technical Publications, Data Management and Technical Training; personnel may consist of either or both internal and outside resources
  • Provide support oversight during the design and development phase of a program to establish a support concept to fulfill the stated and anticipated needs of customers
  • Manage direct Field Service Rep. fulfilment of contractual responsibilities at customer repair facilities and Engineering Research Laboratories


  • Bachelor’s Degree with a minimum of 10 years of prior related experience Graduate Degree with a minimum of 8 years of prior related experience
  • Must be able to obtain a US Secret security clearance

Preferred Additional Skills:

  • Understanding of MRP/ERP/MES systems, Sales & Operations Planning (S&OP) and how they work to plan and execute work
  • Understanding and integration of Manufacturing, Supply Chain, Quality, Lean/Continuous Improvement
  • Navigating through a functionalized matrix organization
  • Experience with integrated Logistics Support (ILS)
  • Strategic capacity growth planning, budget planning and management
  • Methods for hiring, staffing, engaging, and developing talent (including future and emerging leaders); managing performance; and rewarding, recognizing, and retaining employees
  • Prior knowledge and experience working repair processing in a defense or aerospace industry

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

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