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Administration B (Customer Support)
Burnsville, MinnesotaJob ID IMS20223011-94033
What makes a successful Business and Operations team member at L3Harris?
Check out the traits we’re looking for and see if you have the right mix.
My favorite part of working for L3Harris is knowing that the parts that I procure go into products that help save lives.Lizzie, Procurement Associate, Rochester, NY
L3Harris Work Perks
- Medical with a High Deductible and traditional PPO plan options, as well as, vision and a full array of supplemental health benefits
- A doctors' service to help with referrals and second opinions for you, your family, and parents
- 4 weeks of paid parental leave for moms and dads
- Fertility treatment
- Subsidized backup childcare and eldercare
- Adoption assistance - $5,000 per adoption/$15,000 per employee
- Pet insurance
- No cap to your PTO time (for exempt employees)
- Dress for your day - wear what works for you at work
- Legal plan for you, your family, and parents
- Discount platform
- 9/80 work schedule available for most U.S. employees, effective October 24, 2022.
L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000 employees, with customers in more than 100 countries.
Job Title: Administration B (Customer Support)
Job ID: IMS20223011-94033
Job Location: Burnsville, MN
First-line phone and e-mail support duties for our worldwide customers.
Primary interface with end-users of our software and online product offerings.
Various duties to assist our Manager of Customer Support.
Various administrative duties to assist across teams including Finance, Shipping, Sales, Engineering, PMO
- Handle all incoming support center telephone calls and email inquiries
- Fulfillment of online CBT orders
- Fulfillment of demo request orders from Sales team
- Maintain and deliver user guides and other customer facing documentation
- Administration of tools to track product orders, warranty details and other fulfillment-related information
- Assist Manager of Customer Support in various duties as needed
- Experience working with customers via telephone and email
- Strong background using personal computers
- Experience with software troubleshooting
- Familiar with Microsoft Dynamics CRM, SAP, and Microsoft Business Suite software
- Strong organizational and time management skills
- Exceptional interpersonal communication skills
- Knowledge of Customer Experience concepts
- Requires a High School Diploma or equivalent and a minimum of 4 years of prior relevant experience or 2 years post-Secondary/Associates Degree with 0 to 2 years of prior related experience
Preferred Additional Skills:
- Familiar with aerospace simulation products
- Experience with software/hardware integration processes
- Experience using decision trees and troubleshooting steps
- Familiarization with aviation/aerospace industry and terminologies
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.