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Product Support Specialist

Burlington, Ontario Job ID 114903
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L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $18 billion in annual revenue and 48,000 employees, with customers in more than 100 countries.

Essential Responsibilities 

  • Provide technical engineering and manufacturing support for the NPI cell
  • Participate in all NPI design reviews to understand mechanical, optical, software and electrical design concepts
  • Support the NPI assembly activities by trouble shooting technical problems
  • Participate in daily NPI production meetings and help manage engineering action lists
  • Identify required design changes to existing designs based upon NPI technical support
  • Obtain technical assistance as required from senior engineering design staff to ensure alpha, beta and prototype units meet functional requirements
  • Assist design engineers by performing specials tests, prototypes, experiments, mock-ups, etc.
  • Manage the configuration and functional performance of engineering development hardware

#LI- TM1           



  • Undergraduate Degree in Engineering  (Mechanical, EE, Mechantronics degrees) or  equivalent on the job experience
  • 3 - 5 years hands-on technical experience working on advanced electronics systems
  • 1 - 3 years hands-on technical experience working on advanced surveillance systems considered an asset



Preferred Additional Skills

  • Ability to read and understand electrical schematics
  • Knowledge of Control System design
  • Experience with oscilloscopes and other electrical diagnostic equipment
  • Knowledge of analog and digital video standards
  • Knowledge of wiring, connector and backshells per Mil-Std-38999
  • Knowledge of servos, microprocessors, DC power distribution, switching power supplies
  • Knowledge of shielding, bonding, grounding, EMI/EMC and impedance matching principles
  • Knowledge of aircraft and military standard testing (eg. MIL-810, MIL-461, MIL-704, ESS, HALT)
  • Understanding of vibration isolation and troubleshooting
  • An appreciation of Mechanical, Electrical and Software development tools
    • CAD Design using IDEAS, AutoCAD, Solidworks
    • RTEMS  and vxWorks RTOS
    • Schematic capture tools, ORCAD, Allegro
  • Ability to work on multiple simultaneous projects
    • Excellent problem solving and troubleshooting skills
    • Excellent understanding of L-3 Wescam configuration and QA procedures
    • Excellent written and oral communications ability





A subsidiary of L3Harris Technologies – WESCAM develops the most advanced optical systems for global defense and military sectors, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide. From long- range covert surveillance and targeting missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, allow our customers to see first and act first.

Engineered with advanced EO/IR technology and over 40 years of superior gyro-stabilization experience, WESCAM’s MX™-Series has been proven in-theater, and controlled the battle space from every altitude. With thousands of systems fielded worldwide, L3 Harris WESCAM’s systems can be found on over 200 different types of platforms, including fixed-wing, rotary-wing, UAV and aerostat airborne platforms, numerous surface vehicles and marine-based platforms.

L3Harris WESCAM is proud to have been named a 2020 Top Employer in Hamilton-Niagara as well as one of Canada’s best Employers for Recent Graduates.  Find out more at:



Our work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect as an L3Harris WESCAM employee

  • Every other Friday off (paid – with our rare 9/80 work schedule)
  • Free on-site gym
  • Free wellness programs
  • Free fruit, bagels and coffee
  • Subsidized cafeterias
  • Beach Volleyball courts
  • 26 acres of forested land with hiking and biking trails in the heart of Burlington
  • Sports and extra-curricular teams and activities
  • Employee events such as Rib Fest and Golf Tournament
  • Work/Life balance that is supported
  • Real opportunities for growth and development
  • A diverse and inclusive working culture
  • Everyone’s role at L3HARRIS WESCAM contributes to saving people’s lives

Diversity & Inclusion


We believe that diversity among our employees makes us a stronger organization.


We are committed to diversity and inclusion within our L3Harris WESCAM family, and our community by welcoming and encouraging applications from anyone interested without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal status or any other legally-protected groups. For people with disabilities, we work with you throughout the recruitment process to ensure you have what you need in order to be at your best. If you require any accommodation for any part of the recruitment/interview process, or as you begin your career with us just let us know and we will take care of you. 


This job description is not intended to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with this job. Management reserves the right to modify, add or remove duties as necessary.

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